Letter from founder - Riverside
After 13 years supporting enterprise architectures, as well as SMB topologies, We were able to get a feel of how vast and sometimes un-robust technology could be. There are always challenges in the IT World that we face every day and we are here to help you find a solution.
2 IT Support, was born after experiencing an influx of unhappy customers from previous enterprise roles that our team members have worked on. By Assessing everyone's high level needs, we have learned a vast majority of systems and their related issues, and we have compiled them into usable IT support solutions. We have created the first solution for the enterprise 2.0, SMB 2.0, and Public 2.0. We are at an age of information threats, direct attacks, and even physical and social attacks. We have to be ready prepared and secure!
Our motto includes practicing the art of Information technology. We are dedicating all of our time to ensuring the smoothest IT infrastructure operation possible in the 21st century. We have combined various techniques to be able to maximize productivity and ROI for your business as a whole. We specialize in Hardware Repair at ShadyRepairs.com, Software Development at oneclicksolutions.net, and IT Support solutions for the Business 2.0 at 2ITSupport.com.
When you come "2" IT Support.. We will help you with all of your IT needs; even in the most severe cases of lost data. We are fully equipped to handle any enterprise, or small and medium business information challenges. You can rely on the information experts to handle your data with the utmost care. Do not be fooled by the hourly rate jargon other IT Support Services companies try to offer you, we are a 24/7/365 service, 97.6% up-time, and a one-time monthly fee based on the size of your office technology needs, other packages available (hourly repair rate).
We will handle all of your IT security issues. Imagine if all your data can be viewed by the public eyes? Surprisingly most businesses have holes other IT companies just don't detect and are not aware of. We have got you covered. Our team of ethical hackers try to find breaches in your configurations and secure them!
Backups? Great question! That is the most important thing for the life of the company. Imagine if someone had told you, I am missing files from my computer! ... You ask "which files", they reply "well… all of my accounting files are gone, and something happened to my start button too!" ... What a nightmare!!. The IT Support guy later asses that the damage was from a malignant virus that has infected not just her machine, but data on the main server! Years’ worth of data and hard work are gone. Let us help protect you. We always have granular history of your data so you are always protected.
All this technology seems expensive. We also have a solution for that. We utilize opensource technology and services that allow us to assist with demanding costs of the IT infrastructure.
We specialize in some cloud computing architectures, such as VMware, Hyper-v, OpenStack, and oVirt, we have explored other virtual realms such as virtual appliances and virtual apps on both VMware architectures and Microsoft AppV.
We hope you have an idea of our capabilities in the enterprise and IT support services world and our unmatched abilities in finding the right solution for your business.